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Right choice for New Car Service

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Were you aware of the fact that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Hoping to find a bargain at the end of year car sales or are looking to ge your new car serviced for the holidays? Here is some sound advice from Temby Auto Service in Eltham.

Aquiring a new car is one of the greatest investments you will make, so it is sensible to be sure to look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

Were you aware of the fact that you have the right to choose who you would like to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Nobody can force you to take the car back to the dealership it was purchased from for service or repairs. Provided the work is completed to the manfufacturers specifications by a properly skilled person and uses suitable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Temby Auto Service mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Temby Auto Service mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Temby Auto Service will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the car.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end.

Make sure you are aware of the distinction between statutory, manufacturer and express warranties to help you make the right choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be invalidated by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on the lookout for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, at the time of sale. Often these ‘other’ warranties may include quite distinct restrictions or provisions, and can be written in confusing or unclear language. Many times these special offers provide minimal additional benefits in excess of the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealership.

Such special offers are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will need to go to get your car serviced or excessive waiting times due to fewer available 0 or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


What is a Consumer Guarantee?

Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.

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What is a Manufacturers Warranty?

Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle MUST be returned to an authorised dealer for servicing

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What is an Express or Extended Warranty?

Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.

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Can Temby Auto Service service my new car without voiding the warranty?

There is NO requirement to service your car at a manufacturer’s dealership to preserve:

  • Any manufacturer’s warranty (that may apply to your vehicle).
  • Any state or territory based statutory warranty (that may apply to your vehicle).
  • Your rights to Consumer Guarantees (formerly known as implied statutory warranties).

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What steps will Temby Auto Service take to protect my warranty?

Temby Auto Service are fully qualified to carry out log book servicing and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required, meaning the manufacturers warranty remains intact. In addition, all work carried out by Temby Auto Service is covered by The Repco Nationwide Warranty, which covers quality Repco parts and labour, and is supported at over 400 Repco Authorised Service Dealers Australia wide.

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Can Temby Auto Service stamp my logbook?

Temby Auto Service can and WILL stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.

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Will having my car serviced with Temby Auto Service help maintain the value?

It goes without saying that a vehicle which has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Temby Auto Service will stamp your log book, which can prove invaluable should you ever decide to sell the car.

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What about extended warranty or specific ‘service plans’?

Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Temby Auto Service will be happy to advise you on the conditions and relative value before you commit to any service plan.


Find out more:


New Car Warranty Service

Full Car Service

 

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